Shipping policy

Welcome to LUCY SKYLA. We’re committed to making your shopping experience smooth and enjoyable from the moment you place your order to the time it arrives at your door. Please review our Shipping Policy below for important information about order processing, shipping rates, tracking, and delivery.

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📦 Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will carefully prepare your items for shipment.

Processing Time

• Orders are typically processed within 1–3 business days.
• Orders are processed Monday–Friday, excluding weekends and U.S. public holidays.
• Orders placed outside business hours will begin processing on the next business day.
• During holidays, promotional events, or peak shopping periods, processing may take a little longer.
• Every order is carefully inspected before dispatch to help ensure product quality and order accuracy.

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🚚 Shipping Methods & Rates

Shipping fees and available options are automatically calculated during checkout. The delivery time shown above refers to the estimated shipping period and may vary depending on the destination and carrier. image(1)

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🔎 Order Tracking

Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking information.

Tracking information may take 24–48 hours to become active after the carrier scans your package.

You can track your shipment through 17TRACK:
https://www.17track.net

If you have questions about your shipment or tracking information, please contact us at contact@lucyskyla.com.

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📍 Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

• Once an order has entered processing, the shipping address may not be changed.
• Orders containing multiple products may be shipped separately depending on inventory and fulfillment arrangements.
• The shipping carrier may vary depending on the destination and logistics arrangements.
• We currently do not ship to APO, FPO, or DPO military addresses.

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⏳ Shipping Delays

Although we work hard to keep orders moving, unexpected delays may occasionally occur due to:

• Severe weather
• Customs inspections
• Transportation disruptions
• Public holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Unexpected carrier delays

These circumstances may be outside our control and can affect the estimated delivery time.

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📦 Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or there is another delivery issue, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Order number
• Photos of the shipping package
• Shipping label
• Photos of the damaged item, if applicable

Our support team will work closely with the carrier to help resolve the issue as quickly as possible.

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🌎 Customs & Import Charges

For international shipments, customs duties, VAT, taxes, or other import fees may apply depending on the destination country.

Any customs or import charges imposed by the destination country's authorities are the customer's responsibility.

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🏢 Business Address

LUCY SKYLA
2711 W 41st St
Sioux Falls, SD 57105
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support team before sending any return. Do not send returns directly to this address unless you have received specific return instructions from us.

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💌 Contact Us

LUCY SKYLA
Email: contact@lucyskyla.com

For shipping-related questions, please include your order number whenever possible.

Our Customer Support team typically responds within 24–48 business hours, Monday–Friday.

LUCY SKYLA — Thoughtful style, carefully prepared, and on its way to you.